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Can I get a replacement EBT card the same day Washington State?

Did you lose your EBT Card, or need to report a stolen EBT card? Call Fidelity Information Services (FIS) at 1-888-328-9271. A replacement card will be mailed to you within 5-10 business days. You can also check your EBT account by going to the Fidelity Information Services EBT Account website.

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Go to a DSHS Office

Office hours are Monday-Friday from 8:00 AM-5:00 PM (limited service after 2 PM). Early in the day is the least busy. (Monday and the day after a holiday will be busy). If you want help with benefits bring your DSHS Client ID, your Social Security Number, and your income information. If you need emergency food, go directly to a DSHS office between 8:00 AM–3:00 PM. Plan to wait for 20-45 minutes. Most people are able to get food benefits that day. Find a DSHS office near you. Here is a list of what DSHS can help you with if you go in to an office. Apply for benefits such as Basic Food, Child Care, Cash, TANF, SSI, Disability Medicaid

Submit documents requested by your caseworker

Have an in-person interview or benefits review

Report changes for any of your benefits

Meet with a WorkFirst or Social Services case manager

Access public computers

Call the DSHS Customer Service Center

1-877-501-2233. The service contact center is open Monday–Friday from 8:00 AM–5:00 PM. Have your DSHS Client ID, social security number, gross monthly income ready. Here’s a list of what DSHS can help you with if you call:

Get information and report changes about any of your benefits

Report changes to your account

Apply for child care

Complete an interview for Basic Food and other benefits

Complete a mid-certification review for cash or food

Access the automated Answer Phone system 24 hours a day

If You Are Already Enrolled and Need Information

If you are already enrolled, call the 24-hour Answer Phone at 1-877-980-9220. Have your Client ID and the last four digits of your social security number ready. The automated Answer Phone can give you the following information about your case:

Obtain status of your case

Obtain payment information

Get the phone number of your caseworker or be transferred to them

Obtain information regarding your child care benefits

Check voice messages left by your caseworker

How to Get a Replacement EBT Card

Did you lose your EBT Card, or need to report a stolen EBT card? Call Fidelity Information Services (FIS) at 1-888-328-9271. A replacement card will be mailed to you within 5-10 business days. You can also check your EBT account by going to the Fidelity Information Services EBT Account website.

Fidelity Information Services can help you with:

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RAFT helps all kinds of households by providing up to $10,000 per household, within a 12-month period, to help preserve current housing or move to new housing.

The RAFT application takes between 20-50 minutes to complete. You cannot save and return to an application, so you must complete your application in one sitting. The time between submitting a RAFT application and receiving a RAFT award or denial varies. Applications with all required information and documentation will be processed more quickly than those with missing information and documentation. It is important that you complete your application to the best of your ability before submitting in order to receive an award or denial quickly. Once you submit your application through the online portal, a Regional Administering Agency (RAA) or the Rental Assistance Processing Center (RAP Center) will process your application. If your application is missing required information or documentation, staff from your local RAA will reach out to you to complete the application, which will add to the processing time for your application. If you do not provide the required information within two weeks, your application will be “timed out.” It is very important to submit a complete application. To check which agency is processing your application, visit the Central Application Portal and click “Application Information.” You can also use the Central Application Portal to upload additional documents after your application is submitted. You must have your application number in order to submit documents or to determine which agency is processing your application.

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