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What do I do if I have nowhere to live?

Start by contacting Shelter. You can call Shelter's free housing advice helpline on 0808 800 4444.

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If the Council refuses to provide you with accommodation straight away, you need to get help quickly to see if you can challenge the decision. Take a look at our guide If the Council refuses to provide you with accommodation straight away, you need to get help quickly to see if you can challenge the decision. Take a look at our guide How to challenge the decision about your homelessness application for more help. Often at this early stage the council will try and turn you away if they don’t think you have what is known as a ‘local connection’. But you don’t need a local connection to the council you ask for help from, so they should not turn you away. The Council must provide you with accommodation straight away if they think you:

may be homeless,

be homeless, may be eligible for help (see Stage 2), and

be eligible for help (see Stage 2), and may be in priority need. They cannot delay this for any reason. It is very important that you persuade them to give you this if you can. The key thing you need to do is to show you are in priority need. If you are given somewhere to stay by the council at this early stage it is likely they will take their duty to help you (called the Relief duty, see Stage 3) much more seriously. If the Council refuses to provide you with somewhere to stay straight away, you need to get help quickly to see if you can challenge the decision. Take a look at our guide How to challenge the decision about your housing application for more help. Often at this early stage the council will try and turn you away if they don’t think you have what is known as a ‘local connection’. But you don’t need a local connection to the council you ask for help from, so they should not turn you away. If you are refused help at this stage because you do not have a local connection you must ask for that decision to be put in a letter. The council should then back down and open a file for you. However, if you can’t show you have a local connection once the council has worked through your application they may well send you on to another area where you do have a connection. So, unless you have a good reason not to, it is sensible to apply for help where you do have a connection. If you have a dispute with the council about any of the things covered in this guide, a very useful resource is the government’s Code of Guidance on Homelessness. It is long and detailed, but if you know what the issue is, thanks to this guide, you can find the right bit. The housing officers know they are supposed to follow the guidance so it can also be useful to quote paragraph numbers from it.

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Local connection

You can show you have a local connection if:

You normally live in the area, or

You work in the area, or

You have family links in the area, or

There are other special circumstances that give you a local connection.

You might find that the council says you need to be living in the area for 6 out of the last 12 months or 3 out of the last 5 years. But these are only guidelines - these are not the law so you can try argue you have a local connection anyway. If they accept your application, and later on try to refer you to another council for this reason, you have the chance to argue about it then. For more help on this see our guide How to challenge the decision about your homelessness application. The council must make arrangements with the council they are referring you to so that they can continue with your application. Remember, even if you have no local connection to an area the council cannot send you back to where you were before if you, or anyone who may reasonably be expected to live with you, will be at risk of domestic abuse or other violence in the other council’s area. Remember, even if you have no local connection to an area the council cannot send you back to where you were before if

What is priority need?

Only certain people fall into the group of being in priority need. You are automatically in priority need if: Only certain people fall into the group of being in priority need. You are automatically in priority need if:

You are pregnant,

You have dependent children,

You are aged 16 or 17,

You are aged 18, 19 or 20 and a care leaver,

You are fleeing domestic abuse, or

You are homeless because of an emergency such as a fire.

What counts as domestic abuse Domestic abuse in relationships is very common. Behaviour is abusive if it includes any of the following: physical or sexual abuse,

violent or threatening behaviour,

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controlling or coercive behaviour,

economic abuse,

psychological or emotional abuse. The abusive person must be (or have been) in an intimate personal relationship with you or be a relative. Abuse directed towards your child or someone else you care about also counts as abuse towards you. You also count as being in priority need if you are vulnerable. It can be very hard to prove you or a member of your household are vulnerable. You may be classed as vulnerable if you:

Are elderly,

Are suffering from a serious mental illness,

Are physically disabled or have a learning disability,

Have spent time in care, prison or the armed forces,

Are fleeing violence or threats of violence which are not domestic abuse.

You have to show the council that, because of one or more of these reasons, or some other special reason, you are more vulnerable than the average person facing homelessness. To do this it is really important to get as many letters from any professionals you have contact with to support you in saying you are vulnerable. These letters could come from your doctor, social worker, mental health support worker or probation officer. Ask them to say in the letter that if you are made homeless you would be substantially more vulnerable than an ordinary person who was made homeless, because of one of the reasons above. Using that wording makes it harder for the local authority to ignore the letter. If you are reading this guide because you are helping someone else with their housing problem, we have another guide to help you. You can find helpful information on vulnerability letters by searching online for ‘Law for Life teaching resources’. Then scroll down to the section called How to support homeless people and those threatened with homelessness.

Emergency and temporary accommodation

If you are provided with accommodation straight away, it is likely to be called emergency accommodation. This only has to be suitable for a short stay and is often unsatisfactory. Do report any problems, but also try to be patient. After a while, depending on your situation, you should be moved to somewhere more suitable, which is usually called temporary accommodation.

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